FREQUENTLY ASKED QUESTIONS
WHICH PAYMENT METHODS DO YOU ACCEPT?
We accept Sezzle and PayPal for online purchases, and we accept cash or card in store.
WHAT IS YOUR RETURN POLICY?
We value craftsmanship and customer service, and only ship products that are of the highest quality. Once a deposit is placed on a custom order, the item is non-refundable. While we have a no return policy, if there is an issue involving the craftsmanship of the item, we would be happy to fix it at no additional cost for the lifetime of the product.
DO YOU OFFER GIFT CARDS?
We will offer gift cards soon. Check back for more information!
WHAT IS YOUR SHIPPING POLICY?
We ship worldwide and orders typically ship within two business days. Please check order time in each item's description for any additional wait times that can be expected due to custom details.
WHAT IS YOUR STANDARD TURNAROUND TIME FOR CUSTOM ORDERS?
Custom orders are expertly crafted using the highest quality materials, with the exceptional attention to detail you have come to expect from Smokin Fox Leather Co. Our quoted turnaround time for custom leather goods is typically 4-6 weeks, but orders can be expedited for an additional fee.